Customers show us the love during COVID-19

BWC’s economic, health and safety initiatives draw high praise

By Winnie Warren, BWC Interim Chief of Employer Services

Working for the state of Ohio, we all know our job is to serve our fellow Ohioans and hopefully make a positive difference in their lives, so it’s gratifying when our colleagues and leaders take note — an email or video message from Administrator Stephanie McCloud, for instance, or a nod from Governor Mike DeWine at his daily press briefings.

But it’s doubly rewarding when the people you serve reach out and thank you themselves. We’ve received many emails, phone calls and social media posts in recent weeks praising our efforts to help business owners through the COVID-19 pandemic. One call in particular stands out. It was from Heather Baines, the founder and president of HR Construction Services LLC in Cleveland.

Heather Baines, founder and president, HR Construction Services in Cleveland

Heather wanted to personally thank us for two things — a check she received in late April for $9,450, her company’s share of the $1.6 billion dividend we sent to Ohio employers to ease the impact of COVID-19 on their bottom line. She also appreciated the box of 50 face coverings we sent her as part of our Protecting Ohio’s Workforce – We’ve got you covered initiative.

She said both were blessings at a critical time.

“Between the financial help and the masks, it almost made me want to cry because it shows I’m not forgotten,” Heather said. “There have been some terrible days – days where I questioned, ‘What am I doing and why am I still doing this?’”

Heather told me about her business, that all the reasons she started her company — to hire local contractors and bring diversity to jobsites in her hometown while growing a minority-owned business — were coming to fruition. Then the pandemic hit and made a mess of everything.

Getting that check from BWC meant everything, she said. It meant she could pay her workers, her office rent, purchase jobsite materials and fund her employees’ benefits. (Nearly 200,000 Ohio employers received a dividend, which roughly equaled their entire BWC premium in policy year 2018.)

“We’re still new in the construction industry, so paying on time is huge for me,” said Heather, who founded her company in 2015. “That’s a great reputation to have. The money goes out as quick as it comes in, but that check was tremendous and made a big difference.”

The face coverings were another godsend, she said. In late May we started sending at least 2 million face coverings to employers across the state to weaken COVID-19’s spread. We’re not billing employers for this initiative. At less than a dollar a piece, we’re picking up the tab from this year’s budget.

Heather told me her employees had been wearing disposable masks that cost her up to $5 a piece, and they were using the same one on multiple days because supply was hard to find. Her neighbor, who was making masks for health care workers, made some for Heather’s employees, too. Then BWC’s shipment arrived.

“It meant a whole lot that my company was a part of the distribution,” she said. “So often things are given to larger companies, and it’s the smaller ones that can really use the help.”

Thank you to Heather for sharing her story. We’re so glad our mission and agency values of providing superior customer service show up in a myriad of ways. We’re proud to serve Ohioans every day, but especially in their greatest time of need.

Crew members of HR Construction Services in Cleveland wear face coverings provided by BWC while working on an overpass in Cleveland.