BWC a force for growth, workplace safety, opioid solutions in 2019

By Stephanie McCloud, Administrator/CEO, Ohio Bureau of Workers’ Compensation

Some might view the Ohio Bureau of Workers’ Compensation as a purely reactive agency — we compensate injured workers and help them get back to work, health, and life after a workplace injury.

But as I reach my 1-year anniversary this week as BWC’s administrator and CEO, I’m struck at just how proactive we were in 2019, all to the benefit of working Ohioans, employers, and our economy.

Taking direction from Gov. Mike DeWine, our actions fostered business and job growth, created safer workplaces, and continued to battle the opioid and substance use epidemic devastating our state and nation.

I traveled across our state last year meeting business owners, local leaders, and other Ohioans both delighted and grateful for our efforts to keep workers’ compensation costs low and safety awareness high. Indeed, our list of accomplishments is impressive, and I never tire of talking about them!

Creating safe, healthy workplaces
We secured an unprecedented $40 million in our two-year budget for our Safety Grants program, allowing us to reach even more employers focused on workplace safety.

These grants, up to $40,000 per employer, provide private and public State Insurance Fund employers funding for training, wellness programs, and equipment intended to reduce the risk of workplace injuries and illnesses. These dollars purchase body armor for law enforcement, protect fire fighters from carcinogens, and improve the safety and security of the workers and students in our schools, among others.

To date this fiscal year, we have approved the following:

  • $8.2 million in School Safety and Security Grants for nearly 300 schools and school districts to purchase security doors and cameras, metal detectors, shatter proofing window film and the like.
  • $5 million in Safety Intervention Grants for manufacturers and other businesses.
  • $1.2 million in Ohio Law Enforcement Body Armor grants, a program administered by the Ohio Attorney General’s office.
  • Nearly $725,000 for fire departments to protect firefighters from carcinogens and other toxins with special gear and industrial washing machines/extractors.
  • $247,000 to protect social workers and others who work with people with disabilities.
  • $82,000 in Workplace Wellness Grants to help employers establish wellness programs.

Our Safety Grants Program has proven so popular in the employer community that we have already reached our 2020 appropriation of $20 million!

Battling opioids and the substance use epidemic
Following Governor DeWine’s RecoveryOhio initiative, we continued our effort to mitigate the impact of the opioid and substance use epidemic on our workforce and broader community.

  • We removed Oxycontin from our formulary on June 1 and replaced it with painkillers that have stronger abuse-deterrent technology.
  • With Governor DeWine at our side, we launched our drug disposal program Nov. 1, providing injured workers with free disposal products that destroy leftover opioids so they won’t fall into the wrong hands. We know of no other workers’ comp system in the country doing this.
  • We secured $15 million over 2020-2021 for our Substance Use Recovery and Workplace Safety Program, which encourages employers to hire workers recovering from addiction. The program helps employers fill job openings and workers stay on a clean, successful path.
  • With encouragement from Governor DeWine, we have expanded this program this year from three counties (Montgomery, Ross, Scioto) to include Lawrence, Pike, Mahoning and Lorain counties. Clark, Greene and Madison counties are pending.

Improving Customer Service
At the core of everything we do each and every day is this question: How can we best serve our customers? That guiding principle led to several initiatives in 2019.

  • New tech protects our customers’ credit card information. We’re always looking for new ways to protect our customers’ information, which was the primary goal of a recent upgrade to our credit card payment system.

On June 12, a third-party vendor began managing our employers’ credit card information. Employers may notice the new automated process when they call our contact center to pay their premium with a credit card. Our representatives still handle the phone calls – they just activate the new, secure payment system when it’s time to collect credit card information. Kiosks at each of our service offices now also accommodate those who wish to pay in person with a credit card. The process to pay premiums online at www.bwc.ohio.gov remains the same.

  • Improving stakeholder correspondence. A largescale project is underway to review and rewrite hundreds of pieces of correspondence with the goal of simplifying and humanizing our communications, providing a better experience for everyone who interacts with our agency.
  • Safety messaging. BWC created a webpage to serve as an archive for our safety bulletins: https://info.bwc.ohio.gov/wps/portal/bwc/site/safety/bwc-library/safety-bulletins/. These bulletins are meant to provide safety tips and resources about urgent safety topics affecting Ohio’s workers.

Customer feedback
Whew! That is some list of accomplishments! But when it comes to our good work, you don’t have to take my word alone for it.

Watch these YouTube videos of business leaders talking about BWC as a true partner.

Watch this news coverage of the day we launched our Opioid Disposal Bag initiative and read the editorial by the Toledo Blade.

Moving forward
All of this would not have been possible without the support of so many, including Gov. DeWine, our BWC board, Ohio lawmakers, and the employers and workers in this state who put a premium on workplace safety.

I also owe it to the nearly 1,800 BWC employees around Ohio who are dedicated to making a meaningful difference in people’s lives. I am honored to work with them. Their work over the last year showed me that we are truly a people-focused agency determined to provide the best service possible to our customers — Ohio’s employer community and workforce.

I am confident 2019 is just the baseline for an even better 2020. Stay tuned.

One thought on “BWC a force for growth, workplace safety, opioid solutions in 2019

  1. I would love to see an overhaul of the 3rd party administrators compliance with BWC rules, deadlines and appeals approvals/denials. I believe they are inconveniencing workers with claims by creating billable time on unnecessary denials. Things are also not done in a timely manner and there is no accountability. I would love to sit down and chat with you sometime!

    Like

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