Injured workers can get questions answered online or by phone

By Bill Teeven, Contact Center Director

contact centerWhen you’re injured on the job, the last thing you want to do is to get bogged down in bureaucracy trying to figure out your workers’ comp claim. Ohio has a lot of laws governing workers’ comp, and as the head of BWC’s Customer Contact Center, I understand they can sometimes be confusing.

Accurate and timely information are key to navigating the system. Injured workers can get information about their claim using the phone or by going online.

We look forward to helping you today. Call us at 800-644-6292 and select self-service to learn many things about your claim. Just listen to the prompts and you can hear about compensation award information; what office is handling your claim; the status of your claim; the allowed conditions on your claim and the contact information for your managed care organization (MCO).

If you have access to the internet you can see all sorts of information about your claim by simply creating an e-account.

To create an e-account go to www.bwc.ohio.gov, click on the Create e-account link in the e-account logon box and follow the instructions.

Once you have an e-account you can go to the WORKERS tab which you’ll find along the top of the homepage, and access all sorts of information about your claim.

Place your cursor over the WORKERS tab, and you’ll see a drop-down list of functions available to you including changing your address, checking your claim or benefit status, viewing claim documents and getting contact information for your Claims Service Specialist.

If you click on the WORKERS tab and look down the blue column on the left, you’ll see a list of detailed items you can access.  They include diagnosis information, a history of benefit payments, and correspondence regarding the claim, along with general information like a statement of Injured Workers’ Rights and a guided tour through the claims process.

If you have questions that can’t be answered online or using our automated phone service, you can speak with a customer service representative by calling our Contact Center at 800-644-6292, Monday through Friday from 7:30 a.m. – 5:30 p.m.

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